Shipping & Return Policy

SHIPPING & FREIGHT

Beyond Borders will ship to the continental United States. Special delivery instructions must be provided at the time of ordering; examples include: delivery appointment needed, lift gate required, or residential delivery address.  The minimum freight charge is $125 plus Fuel Surcharge and the minimum ship amount is $1000.   Any order shipping under $1000 will require a freight quote and higher freight amounts may apply.    Freight rates can be found on our website and are subject to change without notice or publication.  Fuel surcharges are published by the shipping companies weekly, and change on a continuous basis. 

Beyond Borders will deliver via third party freight carriers. All shipments must be inspected for visible carton damage upon receipt. Beyond Borders is not liable for damages incurred during shipping. If any items are damaged during shipping, it is the buyer’s responsibility to note this on the Bill of Lading. If damage is present, you reserve the right to refuse or keep the item(s). 

 

RETURNS & DAMAGES

Any claim for defective or missing items must be reported to Beyond Borders within ten (10) days of receipt. Claims must be submitted in writing to info@beyondbordersimports.com. Claims must also include item numbers, order numbers, and photographs of the original carton, product label, and merchandise damage. Any claim submitted without the required photographs and information will not be submitted. If a Bill of Lading was signed without any noted exceptions, claims on missing merchandise will not be honored.

For defective products, Beyond Borders will either supply repair parts, replace, credit, or provide an allowance for local repair for a period of one (1) year from the customer receipt date. Any discontinued products or items listed as “as is” are not covered by any warranty. Any items used in commercial settings are not covered by any warranty. Returns for reasons other than freight damage or manufacturer’s defects must be pre-approved by Beyond Borders through a Return Merchandise Approval (RMA), which can be obtained through your sales representative or online. Authorized returns are subject to a 20% restocking fee and any incurred freight charges. Any merchandised returns without authorization will not be accepted. Items with evidence of abuse or commercial use will not be accepted.  The RMA will contain instructions for returning merchandise. These instructions will include information regarding a specific carrier that must be used for the return. Merchandise must be sufficiently repackaged so as not to incur any damage in transit. If damage occurs in transit, credit will not be given.  FREIGHT DAMAGES: You are responsible to note any freight damage at the time of delivery on the BOL (Bill Of Lading).  Failure to do so will result in an automatic denial of the claim and loss of the product cost to you.  Beyond Borders can only assist you with trying to recover your cost with the shipper, however; if receiving guidelines are not followed, the claim will most likely be denied.  IT IS IMPERATIVE THAT YOU NOTE DAMAGE AT THE TIME OF DELIVERY WITH THE SHIPPER ON THE BOL.