FAQ
GENERAL
Tristen William is a trade-only company, what does that mean?
We are a business-to-business (B2B) company, which means that we exclusively work with interior designers, retailers, architects and other businesses in the furniture and design industry.
I am not a member of the trade, how can I purchase items from Tristen William?
While we do not sell directly to end-consumers, you can still purchase our products from retailers and interior designers who work with us. Visit our Dealer Locator page to find a furniture retailer near you that stocks our products.
Please note that not all local retailers may carry our entire catalogue of products, so it may be best to call ahead of time to ensure that they have the item that you are interested in.
How do I register to become a customer?
Visit the Tristen William Trade Program page to review the prerequisites to becoming our customer. If you qualify, please apply using the customer application form . Our team will review your application and advise you on the next steps. Becoming a Tristen William customer is complimentary to members of the trade and unlocks several benefits including exclusive access to our catalogue, volume pricing and access to our showrooms (by appointment only).
How can I view the price and full stock availability of an item?
You must be logged in to your trade account to view pricing, complete inventory availability and access advanced tools. Registered customers can sign in to our website using their registered email address or get in touch with their sales representative to request access.
WAREHOUSE
Can I pick up orders at Tristen William’s warehouse?
You can request a pick-up from our Toronto or Houston warehouses by contacting your customer service representative. Please note that only Canadian customers can pick up from our Toronto warehouse, while only American customers can pick up from our Houston warehouse. Once your order is ready, you will receive an email from our customer service team to book your pickup appointment at our facility. All relevant information will be provided by our customer service team via email. You will require a written confirmation of a pickup appointment from our customer service team member before you arrive at our facility. Please note the hours of operation at our Houston facility are 7:30 AM to 4 PM CST.
ORDERS, DELIVERIES & RETURNS
What is the minimum order value for shipment?
All new accounts must meet a minimum value of $2,000 on the initial order.
For orders $1,000 or greater, a freight cap will be applied with the exception of Alaska and Hawaii. Please contact our customer service for more information.
Do I need to pay for additional fees for my order?
If your order falls below $1,000 (before taxes and shipping), additional shipping and handling charges will be applied.
How is freight calculated on orders?
Freight calculation is based on complete order. For partial shipments, our customer service team will contact you with shipping cost information.
Is there a freight cap on orders?
We do offer freight caps for orders $1,000 or greater in Canada and the U.S., calculated on the original order value before any sales or discounts.
Unless otherwise instructed, we will prepay the freight and charge it to your invoice. Please advise our customer service team if you have an account with a freight forwarder you would like us to use.
BILLING & PAYMENTS
Do you charge sales tax?
Due to laws and regulations, we must collect sales tax. The tax amount is based on the location that is indicated on your shipping address. Any applicable taxes will be displayed at checkout.
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, American Express, etc.), as well as wire transfers and e-transfers.
Does Tristen William offer financing options?
Financing options are available on approved credit only. Please inquire with your local sales representative for more information.
PRODUCTS & WARRANTY
Where are your products made?
We are committed to providing our customers with thoughtfully-designed furnishings that are developed to suit different environments and design aesthetic. We work with manufacturing partners from around the globe. To learn the country where a certain product is made, please check the product detail page.
Do you offer sustainable products?
Sustainability is one of the guiding principles in our product creation. We proudly offer a diverse range of products that are made with sustainable elements. Earth-friendly products in our collection can be identified by a sustainability logo that is visible on our website and catalogue.
Do you offer contract-grade furniture for hotels, restaurants, and other commercial environments?
A majority of our high-quality furnishings are designed with durability in mind and are therefore an excellent fit for commercial environments. Explore our contract viable (CV) products that are specifically designed for to meet your commercial project needs.
Do you offer customization options for your furniture?
Customization options are available for certain products provided the minimum order quantity conditions are satisfied. Please contact your Tristen William sales representative to learn more about our customizable furnishings.
COMPANY
I would like to work at Tristen William. How can I view open career opportunities?
Please visit our Careers page to view the latest job openings at our company currently offers. If there are no openings that fall in your area of interest, please feel free to submit your resume and we will keep your application on file. In the event that a position opens in the future that matches your skills, we may contact you about the opening.
I am a manufacturer and I would like to work with Tristen William. Who do I contact?
Please contact Som Santoso (som.santoso@griyatrada.com), our Founder and Director. If possible, please include a summary of the products that you have to offer, as well as any additional images if they are available.
I am a journalist and I would like to get more information about Tristen William. Who do I contact?
For any press inquiries related to our company or product(s), please contact us.
I would like to do a collaboration with Tristen William. Who do I contact?
Please contact som.santoso@griyatrada.com with your collaboration offer.